Privacy Policy

Dezdok IT Infrastructure  |  dezdokit.com  |  Last updated: 3 October 2026

1. Who we are

This Privacy Policy explains how  Dezdok IT Infrastructure LLC (“Dezdok”, “we”, “us”, “our”), a company based in Dubai, United Arab Emirates, collects and uses personal data when you visit dezdokit.com (the “Website”) or use our IT infrastructure, cybersecurity, data management and related services (the “Services”).

We act as the data controller for personal data collected through the Website. When we process data on behalf of a client while delivering our Services, we act as a data processor, and that processing is governed by our agreement with that client.

By using the Website you confirm that you have read this policy. If you do not agree with it, please stop using the Website.

2. Information we collect

Information you give us
  • Contact details such as your name, email address, phone number, company name and job title when you fill in a form, request a quote or audit, or email us.
  • The content of your enquiry, including any project or technical details you choose to share.
  • Billing and contract details when you become a client.
  • Information you send when applying for a job or partnership with us.

Information collected automatically

  • Device and browser details, IP address, approximate location, language and referring page.
  • Pages viewed, time spent, clicks and similar usage data.
  • Information collected through cookies and similar technologies (see section 5).

Information from other sources

  • Business contact details from public sources, professional networks, referral partners and advertising platforms such as lead forms.

Client systems and data

When we audit, test, host or manage a client’s systems, we may have access to the client’s data, which can include personal data of its employees and customers. We only access it as far as the service requires and as set out in the client agreement. Please do not send sensitive personal data through the Website forms.

3. How we use your information

  • To respond to enquiries, prepare proposals and deliver the Services you request.
  • To manage our relationship with you, including contracts, invoices and support.
  • To operate, secure and improve the Website, and to detect fraud, abuse and security incidents.
  • To send service updates and, where the law allows or you have agreed, news and offers about our Services.
  • To measure the performance of our marketing.
  • To comply with legal, regulatory and accounting obligations.

We do not sell your personal data.

4. Legal basis for processing

We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws. Depending on the situation, we rely on one or more of these grounds:

  • Consent, for example when you subscribe to updates or accept non-essential cookies. You can withdraw consent at any time.
  • Contract, when processing is needed to provide a quote or deliver Services you asked for.
  • Legitimate interests, such as keeping our systems secure and improving our Services, where these are not outweighed by your rights.
  • Legal obligation, where we must keep records or respond to lawful requests.

If you are in the European Economic Area or the United Kingdom, the same grounds apply under the GDPR or UK GDPR.

5. Cookies and analytics

We use cookies and similar technologies to make the Website work, remember your preferences, understand how visitors use it, and measure our marketing.

  • Essential cookies keep the Website secure and functional.
  • Analytics cookies help us see which pages are useful (for example Google Analytics).
  • Marketing cookies help us measure and improve advertising (for example Google Ads or Meta pixels).

You can change your choices through the cookie banner or your browser settings. Blocking some cookies may affect how the Website works.

6. Who we share it with

We share personal data only when there is a good reason to:

  • Service providers that help us run the business, such as hosting, email, CRM, analytics, payment and communication tools, under written confidentiality and data protection terms.
  • Professional advisers such as lawyers, auditors and insurers.
  • Authorities, where required by law, court order, or to protect rights, safety and security.
  • A successor business, if we are involved in a merger, acquisition or sale of assets. We will tell you if your data becomes subject to a different policy.

7. International transfers

Some of our providers and team members are located outside the UAE, including in [India]. When we transfer personal data across borders, we do so in line with applicable law and use safeguards such as contractual protections and, where required, adequacy decisions or approved standard clauses.

8. How long we keep it

We keep personal data only as long as needed for the purposes in this policy. As a guide, enquiry data is kept for up to [24 months] after our last contact, and contract and billing records for the period required by UAE law, currently at least five years. After that we delete or anonymise the data.

9. How we protect it

Security is our business. We use measures such as encryption in transit, access controls, least-privilege permissions, staff confidentiality commitments and regular security reviews. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal data, we will notify you and the relevant authority as the law requires.

10. Your rights

Subject to applicable law, you may have the right to:

  • Access the personal data we hold about you and receive a copy.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.
  • Restrict or object to certain processing, including direct marketing.
  • Request portability of data you gave us.
  • Withdraw consent at any time, without affecting earlier processing.
  • Complain to the UAE Data Office or your local data protection authority.

To use any of these rights, email us at the address in section 14. We may ask you to verify your identity, and we aim to reply within 30 days.

11. Children

Our Website and Services are intended for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has given us data, contact us and we will delete it.

12. Third-party links

The Website may link to other websites, such as social networks or partner sites. We are not responsible for their content or privacy practices, so please read their policies.

13. Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page and, for significant changes, give additional notice on the Website.

14. Contact us

Questions about this policy or your data? Reach our privacy team: